Política de privacidad

Effective date: August 26, 2026

Varelon Air respects your privacy and is committed to handling your personal information responsibly and transparently.

Varelon Air is operated by JETCOSHOP LLC ("Varelon Air", "we", "us" or "our").

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, request a charter, subscribe to communications or otherwise interact with us.

1. INFORMATION WE COLLECT

Depending on how you interact with Varelon Air, we may collect the following categories of information.

Contact information

This may include:

  • your name;
  • email address;
  • telephone number;
  • company name; and
  • other contact details you provide.

Charter enquiry information

This may include:

  • departure location and destination;
  • travel dates and times;
  • passenger count;
  • aircraft preferences;
  • baggage requirements;
  • trip or mission requirements; and
  • special requests.

Passenger and travel information

Where necessary to arrange or coordinate a confirmed charter, we may collect information such as:

  • passenger names;
  • nationality;
  • date of birth;
  • passport or identification information;
  • travel documentation; and
  • information required by the operating carrier or relevant authorities.

We request this information only where reasonably necessary for the relevant charter or legal requirement.

Transaction information

We may process information relating to:

  • quotations;
  • invoices;
  • payments;
  • refunds; and
  • transaction history.

Payment-card information may be processed directly by payment service providers rather than stored by Varelon Air.

Website and technical information

When you use our website, certain information may be collected automatically, including:

  • IP address;
  • browser and device information;
  • operating system;
  • pages viewed;
  • referring pages;
  • approximate location;
  • cookie identifiers; and
  • website interaction and analytics information.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • respond to your enquiries;
  • assess your charter requirements;
  • identify and source suitable charter options;
  • obtain quotations from aircraft operators;
  • coordinate confirmed charter services;
  • communicate trip information;
  • process or facilitate payments;
  • provide customer support;
  • maintain business and transaction records;
  • operate, secure and improve our website;
  • analyse website performance;
  • prevent fraud, misuse and security incidents;
  • comply with legal and regulatory requirements; and
  • send marketing communications where permitted or where you have provided consent.

3. INFORMATION SHARED WITH AIRCRAFT OPERATORS

To source or coordinate a charter, we may need to provide relevant information to third-party aircraft operators.

During the quotation stage, we aim to share only the information reasonably necessary to evaluate the requested mission.

Where you confirm a charter, additional passenger or travel information may be shared with the selected operating carrier where required for flight operations, security, immigration, customs or regulatory purposes.

The operating carrier may process certain information independently under its own privacy obligations.

4. OTHER SERVICE PROVIDERS

We may also share information where appropriate with service providers that support our business, including:

  • Shopify and website service providers;
  • cloud and hosting providers;
  • email and communications providers;
  • analytics providers;
  • payment processors;
  • professional advisers;
  • FBOs and aviation handling providers;
  • ground transportation providers;
  • catering providers; and
  • security, fraud-prevention or technology providers.

We disclose information only where reasonably necessary for the relevant purpose.

5. SHOPIFY

Our website is hosted using Shopify.

Shopify may process information about visitors and users in connection with hosting, security, analytics, website functionality and other platform services.

Shopify may process certain personal information independently under its own privacy policies and legal obligations.

6. LEGAL BASES FOR PROCESSING

Where laws such as the European Union General Data Protection Regulation ("GDPR") or UK GDPR apply, we process personal information using one or more applicable legal bases, including:

  • performance of a contract or taking steps at your request before entering into a contract;
  • compliance with legal obligations;
  • our legitimate interests in operating, improving and protecting our business; and
  • your consent where consent is required.

7. MARKETING COMMUNICATIONS

If you subscribe to Varelon Air updates, we may send you selected company, charter or aviation-related communications.

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related, transactional or charter-related communications.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies for essential website functionality and, subject to applicable consent requirements, analytics, preferences, marketing and related purposes.

Where required by law, non-essential cookies will not be used until the appropriate consent has been obtained.

You can manage your preferences through the cookie controls available on our website.

For additional information, please review our Cookie Policy.

9. INTERNATIONAL DATA TRANSFERS

Because Varelon Air operates internationally and works with aviation and technology providers in different countries, personal information may be processed outside your country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing and coordinating services;
  • maintaining business and tax records;
  • meeting legal or regulatory obligations;
  • resolving disputes; and
  • protecting our legitimate business interests.

Retention periods may vary according to the type of information and the circumstances of the charter.

11. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. YOUR PRIVACY RIGHTS

Depending on where you reside, you may have rights concerning your personal information, including the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent where processing relies on consent;
  • request data portability; and
  • opt out of certain uses or disclosures where applicable.

Some rights are subject to legal exceptions and may vary by jurisdiction.

You may also have the right to lodge a complaint with the relevant data-protection authority.

13. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy legislation.

Where those laws apply to our processing activities, you may submit applicable privacy requests using the contact information provided below or through privacy controls made available on our website.

We will process qualifying requests in accordance with applicable law.

14. CHILDREN

Varelon Air's services are not directed to children for independent use.

Passenger information relating to minors may nevertheless be processed where necessary to arrange travel requested by a parent, guardian or other authorised person.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties, and we encourage you to review their privacy notices before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal requirements.

The current version will be published on this website together with its effective date.

17. CONTACT US

For questions, privacy requests or requests concerning your personal information, contact:

Varelon Air / JETCOSHOP LLC
1012 MARQUEZ PLACE STE 106-B
Santa Fe, NM 87505
USA

Email: admin@jetcoshop.com